Refund Policy
Refund Policy
At SOUTHTECH LIVING, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
🔄 Returns
You may request a return within 7 days of receiving your order if:
- The item is defective or damaged
- You received the wrong product
To be eligible for a return:
- The item must be unused and in its original packaging
- Proof of purchase (order number or receipt) is required
💸 Refunds
Once your return is received and inspected:
- If approved, your refund will be processed to your original payment method
- Refunds may take 5–10 business days to reflect, depending on your bank or payment provider
🔁 Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect
If you need an exchange, contact us and we’ll assist you.
🚫 Non-Returnable Items
We do not accept returns for:
- Used or worn items
- Items not in original condition
- Clearance or final sale items
- Products damaged due to misuse
🚚 Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
⚠️ Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us for assistance
📩 Contact Us
To start a return or refund request, contact us: