FAQ
🛒 How do I place an order?
Simply browse our store, select your product, choose any options (if available), and click “Add to Cart”. Then proceed to checkout and complete your payment.
🇿🇦 Do you deliver in South Africa?
Yes! We deliver anywhere in South Africa 🇿🇦
From major cities to smaller towns — we’ve got you covered.
🚚 How long does delivery take?
- Main cities: 7–10 business days
- Outlying areas: 8–12 business days
Delivery times may vary slightly depending on your location and courier delays.
📦 Will I get tracking information?
Yes. Once your order has been processed and shipped, you will receive a tracking number via email or WhatsApp.
💳 What payment methods do you accept?
We accept secure online payments including:
- Credit & Debit Cards
- Instant EFT (if enabled)
- Other secure checkout options available at payment
🔄 Can I return or exchange an item?
Yes. If your item is:
- Defective
- Damaged
- Incorrect
You may request a return or exchange within 7 days of receiving your order.
📩 How can I contact support?
You can reach us via:
We usually respond within 24–48 hours.
📦 What if my order is delayed?
Sometimes courier delays can happen. If your order is late, contact us and we’ll help track it for you immediately.
🔥 Are your products in stock?
Most of our products are kept in limited stock due to high demand. If something sells out, it may take time to restock.